Job Detail – EmployeeDuniya

Job Information

Job Type:Permanent
Location:Mangaluru, Karnataka
Offered Salary:₹Up to 19 LPA(Per annum)
Posted:1 month ago
Experience:5 Year
Industry:Internet / E-commerce / Startups
Qualification:Bachelor's Degree
Openings:1
Degree:MBA / BBA (Marketing / Sales)
Company Name:TechNova Solutions

Lead Customer Success Manager (Contract)

1 month ago

Permanent

Mangaluru, Karnataka Internet / E-commerce / Startups

Job Description:

Drive customer satisfaction, adoption, and retention for SaaS products.
• Own customer onboarding and product adoption journeys
• Proactively engage with customers to drive value
• Manage contract renewals and expansion opportunities
• Measure and improve NPS and CSAT scores
• Escalate product feedback to the product team

Skills Required:

Customer Success
SaaS Onboarding
CRM
Renewal Management
NPS
Account Management

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