Job Detail – EmployeeDuniya

Job Information

Job Type:Contract
Location:Coimbatore, Tamil Nadu
Offered Salary:₹900000-1800000(Per annum)
Posted:9 days ago
Experience:5+ years
Industry:Internet / E-commerce / Startups
Qualification:Bachelor's Degree
Openings:2
Degree:MBA / BBA (Marketing / Sales)
Company Name:MegaMart Retail

Head of Customer Success Manager - Analytics

9 days ago

Contract

Coimbatore, Tamil Nadu Internet / E-commerce / Startups

Job Description:

Drive customer satisfaction, adoption, and retention for SaaS products.
• Own customer onboarding and product adoption journeys
• Proactively engage with customers to drive value
• Manage contract renewals and expansion opportunities
• Measure and improve NPS and CSAT scores
• Escalate product feedback to the product team

Skills Required:

Customer Success
SaaS Onboarding
CRM
Renewal Management
NPS
Account Management

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