Job Detail – EmployeeDuniya

Job Information

Job Type:Part Time
Location:Dehradun, Uttarakhand
Offered Salary:₹CTC: 10-20 Lakhs(Per annum)
Posted:3 months ago
Experience:4-8 years
Industry:Internet / E-commerce / Startups
Qualification:Bachelor's Degree
Openings:2
Degree:MBA / BBA (Marketing / Sales)
Company Name:RedStar Manufacturing

Lead Customer Success Manager (Contract)

3 months ago

Part Time

Dehradun, Uttarakhand Internet / E-commerce / Startups

Job Description:

Drive customer satisfaction, adoption, and retention for SaaS products.
• Own customer onboarding and product adoption journeys
• Proactively engage with customers to drive value
• Manage contract renewals and expansion opportunities
• Measure and improve NPS and CSAT scores
• Escalate product feedback to the product team

Skills Required:

Customer Success
SaaS Onboarding
CRM
Renewal Management
NPS
Account Management

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