Job Detail – EmployeeDuniya

Job Information

Job Type:Contract
Location:Thiruvananthapuram, Kerala
Offered Salary:₹Rs. 900000 - Rs. 1700000 per annum(Per annum)
Posted:2 months ago
Experience:5
Industry:Internet / E-commerce / Startups
Qualification:Bachelor's Degree
Openings:2
Degree:MBA / BBA (Marketing / Sales)
Company Name:TechServe BPO

Associate Customer Success Manager - Operations

2 months ago

Contract

Thiruvananthapuram, Kerala Internet / E-commerce / Startups

Job Description:

Drive customer satisfaction, adoption, and retention for SaaS products.
• Own customer onboarding and product adoption journeys
• Proactively engage with customers to drive value
• Manage contract renewals and expansion opportunities
• Measure and improve NPS and CSAT scores
• Escalate product feedback to the product team

Skills Required:

Customer Success
SaaS Onboarding
CRM
Renewal Management
NPS
Account Management

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