Associate Technical Support Engineer - L2 (Contract)

Job Information

  • Job Type:Contract
  • Location:Raipur, Chhattisgarh
  • Offered Salary:₹500000 to 1300000(Per annum)
  • Posted:4 months ago
  • Experience:5-8 years
  • Industry:IT Enabled Services (BPO / KPO / Call Center)
  • Qualification:Bachelor's Degree
  • Openings:2
  • Degree:B.Tech (CS/IT) / MCA
  • Company Name:Zenith Analytics

Raipur, Chhattisgarh IT Enabled Services (BPO / KPO / Call Center)

Job Description:

Provide Level 2 technical support for enterprise IT infrastructure.
• Resolve escalated incidents and service requests
• Troubleshoot Windows Server, AD, and network issues
• Manage VMware environments and backup systems
• Document solutions and update knowledge base
• Participate in change management and problem reviews

Skills Required:
  • Windows Server
  • Active Directory
  • VMware
  • Networking
  • ITIL
  • Ticketing Systems
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