Job Detail – EmployeeDuniya

Job Information

Job Type:Part Time
Location:Rajkot, Gujarat
Offered Salary:₹9-18 LPA(Per annum)
Posted:2 months ago
Experience:6-10
Industry:IT Enabled Services (BPO / KPO / Call Center)
Qualification:Graduate
Openings:2
Degree:BBA / MBA (Operations)
Company Name:BlueWave Marketing

Head of Contact Center Manager

2 months ago

Part Time

Rajkot, Gujarat IT Enabled Services (BPO / KPO / Call Center)

Job Description:

Lead contact center operations to deliver excellent customer service.
• Manage team of 50+ agents across inbound and outbound processes
• Monitor KPIs: AHT, CSAT, FCR, and shrinkage
• Develop training and quality monitoring frameworks
• Implement workforce management strategies
• Drive process improvements and automation initiatives

Skills Required:

Call Center Operations
WFM
AHT
FCR
CSAT
CRM
Team Management
Quality Monitoring

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